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Telehealth: Online Video Doctor Appointment Telehealth: Online Video Doctor Appointment

Telehealth: Online Video Doctor Appointment

Older couple using Video Visit to speak to their Beaumont doctor

What is a Video Doctor Appointment?

Video doctor appointments are a convenient and secure way to help you receive care when you need it. Avoid the time and cost associated with an in-person visit and speak to a Beaumont doctor using a smartphone, tablet, or computer.

A Video Appointment is a scheduled appointment in which you are connected to your healthcare provider through MyChart for a live online video chat. You will be able to see, hear, and speak to your doctor, similar to Facetime or Skype.

To complete a Video Appointment with your doctor, you must have a MyChart account:

Create an Account

Schedule a Telehealth Video Appointment

Doctor’s Office

We are now offering video doctor appointments for new and existing patients. If you would like to schedule a Video Appointment with your doctor, please contact your healthcare provider or search participating doctors using our Find a Doctor tool.

Find a Doctor

Beaumont Urgent Care

For your convenience, most of our Beaumont Urgent Care locations offer video visits. Video visits are available to all Michigan residents from 8 a.m. - 8 p.m., seven days a week. Video visits are a great way to triage symptoms, provide education and care tips to patients who may not be able to leave home.

Find a Location

Preparing for Your Video Appointment

Video Appointments at Beaumont Health are completed using myBeaumontChart. Patients can log in on their smartphone (Apple or Android) or through a computer with video capabilities.

A smartphone or tablet is the preferred method of connection, since computers may have older web browsers (Internet Explorer, Chrome, Safari, etc.), will need a plug-in installed, or may not have up-to-date video capability.

Connecting with a Smartphone or Tablet (Apple or Android)

For the best Video Visit experience, use your smartphone or tablet to connect
Make sure that your operating system is up-to-date (in settings)
Download the MyChart app from the Google or Apple App Store
Install the app and choose Corewell Health as your health system
Log in to your account using your MyChart ID and Password
Make sure that other apps on your phone are closed before beginning a Video Visit

Connecting on a Laptop Computer

We recommend a smartphone or tablet be used to connect to a Video Visit, but if one is not available the next best option is a laptop computer with built-in camera
Make sure that your internet navigator is up-to-date, we recommend using Chrome
Go to mychart.corewellhealth.org
Start the Video Visit check-in process under “Visits”
You will be asked to download 2 “plug-ins” and install them on your computer in order to run the Video Visit
Start the eCheck-in process on your phone or computer at least 5-10 minutes before your appointment

Device Requirements for Patients

iPhone/iPad must be running iOS 12.0 or higher

Lowest compatible iPhone model: iPhone 5s
Lowest compatible iPad models: iPad Mini 2, iPad 5th Generation, iPad Air, iPad Pro

Android Phones/Tablets must be running Android 5.0 (Lollipop) or higher
MyChart app must be version 9.1 or higher

We strongly recommend using the MyChart app when using Video Visit, but if that isn’t an option, they can use the web-based version with these specifications:

Desktop/laptop must have a webcam
Compatible web browsers: Chrome, Firefox, Edge
Users must know how to install software on their PC so they can install the Vidyo Connect software required for the appointment

Device Requirements for Physicians

iPhone/iPad must be running iOS 12.0 or higher

Lowest compatible iPhone model: iPhone 5s
Lowest compatible iPad model: iPad Mini 2, iPad 5th Generation, iPad Air, iPad Pro

iPhones must have Haiku installed version 9.1 or higher
iPads must have Canto installed version 9.1 or higher
Android devices are not compatible with the Epic Video Visits currently from the Haiku/Canto applications

Watch Our Video Visit Patient Tutorial

Using a video visit to connect with your health care provider is easy after watching this step-by-step patient tutorial video.

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